Support

Please tap on the question to find the answer.

• From the menu at the top, select “Profile” icon

• Tap on the “You” icon at the bottom

• Tap on “Sign Up”

• Enter your name, email address and a password and click on “Sign up”

• Once you register, you can now log into the app with your email and password

• By default you get 3 meditations free

• From the menu at the top, select “Profile” icon

• Tap on the “You” icon at the bottom

• Enter the email address and password

• Tap Log in
• * please note, to log in to the app, you have to register an account with this app

3. I cannot log in, I have forgotten the password

• From the menu at the top, select “Profile” icon

• Tap on the “You” icon at the bottom

• Tap on “Forgot Password?”

• Enter your email address

• Tap on “Send an email”

• If the email is registered, you will receive an email

• Follow the instructions in the email to reset your password

4. I am a new user, how do I subscribe to the app?

• First make sure, that you have a registered an account with the app
• Once you register, log into your account

• From the menu at the top, select “Profile” icon

• Tap on the “Subscription” icon at the bottom or tap on the card “Subscribe now”

• Select the monthly or yearly plan as per your requirement

• Follow the instructions to subscribe

5. I subscribed, but I cannot access the locked meditations

• From the menu at the top, select “Profile” icon

• Tap on “Subscription” icon at the bottom

• Tap on “Restore Purchase”, then you should be able to access the locked meditations

6. How to set the bell without the interval bells

• Set the timer by dragging the yellow knob

• By default the “Play bell at start” is selected, you can unselect it, if you do not wish to play a bell at the beginning of Silence with Bells

• If you wish to “Play three bells at the end”, tap on the checkbox

• The interval bell, by default it is selected as “None”. It means there will be no interval bells during the Silence with Bells

• Then tap on the “Start” button

7. How to set the bell with the interval bells

• Set the timer by dragging the yellow knob.
• By default the “Play bell at start” is selected, you can unselect it, if you do not wish to play a bell at the beginning of Silence with Bells
• If you wish to “Play three bells at the end”, tap on the checkbox
• When you require “Interval Bells”, tap on “None, and a popup will appear where you can select how many times you want to repeat the bell during the Silence with Bells
• Then tap on the “Start” button
• See help video below

8. How to use the meditations section

• Tap on the section/category you wish to explore

• Tap on the meditation you wish to play, and the audio will start playing
• When the audio is playing, the icon next to the meditation will display a down arrow key, indicating the meditation is downloading to your phone
• Once downloaded, the down arrow key will not disappear
• To browse other categories/sections, tap on the white up arrow icon displayed next to the main category title
• For example: If you are in the section “Coping with Stress”, next to this title, the white up arrow icon will be displayed
• Tap on this to get back to collapsing this section, and browse other sections

9. How to use profile section

The profile screen will have the following options

• Redeem promo code
• Reset download: if you want clear audio meditations that you have downloaded, you can tap on this to clear
• Subscription: Subscribe to the app monthly or yearly
• You: If you are not logged into the app, this section will show the following
  • Log in to the app
  • Forgot password
  • Sign up for a new account
• You: If you are  logged into the app, this section will show the following
  • Upload a picture to your profile
  • Change your name or email address
  • Change your password
  • Log out from the app

11. How do I listen to the audio meditations offline?

• Make sure you have a stable wifi connection
• Tap on a meditation to play
• When the meditation is downloading, the symbol ↓ will be displayed next to the meditation
• Once downloaded, the down arrow icon will disappear, that means you can listen to the track off-line.
• See help video  belo

12. Can I listen to the live with Jon video replays offline?

• No, you cannot listen to the videos offline, you will have to switch on wifi to watch the videos

13. Where can I find the event schedule and registration for live with Jon sessions?

You can find the info at https://jkzmeditations.com/live-with-jon/

14. How can I set the Mindful moments?

• Setting up JKZ quote reminders
• From the menu at the top, tap on “Profile”
• Tap on “Mindful Moments” section
• Switch on Mindful moments
• Select start and end time, and the frequency
• You will get mindful moment quotes notifications based on the time and frequency you selected

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