APP

Support

Please tap on the question to find the answer.

1.  How do I register for the app?

2.  How can I log into the app?

3.  I cannot log in, I have forgotten the password

4.  I am a new user, how do I subscribe to the app?

5.  I subscribed, but I cannot access the locked meditations

6.  How to set the bell without the interval bells

7.  How to set the bell with the interval bells

8.  How to use the meditations section

9.  How to use the profile

10.  How to use the help

11. How do I listen to the audio meditations offline?

12. How do I listen to the live with Jon video replays offline?

13. Where can I find the event schedule and registration for live with Jon sessions?

14. How can I set the Mindful moments?

Frequently Asked Questions and Answers

1.  How do I register for the app?

  • From the menu at the top, select “Profile” icon

  • Tap on the “You” icon at the bottom

  • Tap on “Sign Up”
  • Enter your name, email address and a password and click on “Sign up”

  • Once you register, you can now log into the app with your email and password

  • By default you get 3 meditations free

2.  How do log in to the app?

  • From the menu at the top, select “Profile” icon

  • Tap on the “You” icon at the bottom

  • Enter the email address and password

  • Tap Log in
  • * please note, to log in to the app, you have to register an account with this app

3. I cannot log in, I have forgotten the password

  • From the menu at the top, select “Profile” icon

  • Tap on the “You” icon at the bottom
  • Tap on “Forgot Password?”

  • Enter your email address

  • Tap on “Send an email”

  • If the email is registered, you will receive an email

  • Follow the instructions in the email to reset your password

4. I am a new user, how do I subscribe to the app?

  • First make sure, that you have a registered an account with the app
  • Once you register, log into your account
  • From the menu at the top, select “Profile” icon

  • Tap on the “Subscription” icon at the bottom or tap on the card “Subscribe now”
  • Select the monthly or yearly plan as per your requirement

  • Follow the instructions to subscribe

5. I subscribed, but I cannot access the locked meditations

  • From the menu at the top, select “Profile” icon

  • Tap on “Subscription” icon at the bottom
  • Tap on “Restore Purchase”, then you should be able to access the locked meditations

6. How to set the bell without the interval bells

  • Set the timer by dragging the yellow knob

  • By default the “Play bell at start” is selected, you can unselect it, if you do not wish to play a bell at the beginning of Silence with Bells

  • If you wish to “Play three bells at the end”, tap on the checkbox

  • The interval bell, by default it is selected as “None”. It means there will be no interval bells during the Silence with Bells

  • Then tap on the “Start” button

7. How to set the bell with the interval bells

  • Set the timer by dragging the yellow knob.
  • By default the “Play bell at start” is selected, you can unselect it, if you do not wish to play a bell at the beginning of Silence with Bells
  • If you wish to “Play three bells at the end”, tap on the checkbox
  • When you require “Interval Bells”, tap on “None, and a popup will appear where you can select how many times you want to repeat the bell during the Silence with Bells
  • Then tap on the “Start” button
  • See help video below

8. How to use the meditations section

  • Tap on the section/category you wish to explore

  • Tap on the meditation you wish to play, and the audio will start playing
  • When the audio is playing, the icon next to the meditation will display a down arrow key, indicating the meditation is downloading to your phone
  • Once downloaded, the down arrow key will not disappear
  • To browse other categories/sections, tap on the white up arrow icon displayed next to the main category title
  • For example: If you are in the section “Coping with Stress”, next to this title, the white up arrow icon will be displayed
  • Tap on this to get back to collapsing this section, and browse other sections

9. How to use profile section

The profile screen will have the following options

  • Redeem promo code
  • Reset download: if you want clear audio meditations that you have downloaded, you can tap on this to clear
  • Subscription: Subscribe to the app monthly or yearly
  • You: If you are not logged into the app, this section will show the following
    • Log in to the app
    • Forgot password
    • Sign up for a new account
  • You: If you are  logged into the app, this section will show the following
    • Upload a picture to your profile
    • Change your name or email address
    • Change your password
    • Log out from the app

11. How do I listen to the audio meditations offline?

  • Make sure you have a stable wifi connection
  • Tap on a meditation to play
  • When the meditation is downloading, the symbol ↓ will be displayed next to the meditation
  • Once downloaded, the down arrow icon will disappear, that means you can listen to the track off-line.
  • See help video  belo

12. Can I listen to the live with Jon video replays offline?

  • No, you cannot listen to the videos offline, you will have to switch on wifi to watch the videos

13. Where can I find the event schedule and registration for live with Jon sessions?

14. How can I set the Mindful moments?

  • Setting up JKZ quote reminders
  • From the menu at the top, tap on “Profile”
  • Tap on “Mindful Moments” section
  • Switch on Mindful moments
  • Select start and end time, and the frequency
  • You will get mindful moment quotes notifications based on the time and frequency you selected

How to set the bell for 10 minutes with interval bells for 1 minute

How do I listen to the audio meditations offline?

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