Knowledge Base › FAQs › How to Delete Account and Cancel Subscription

How to Delete Account and Cancel Subscription

1

From the top menu tap on the "Account" icon, then tap on the "You" icon from the bottom.

2

You will be presented with the account screen showing your personal data, a Log out button, and a Delete Account button. Tap "Delete Account."

3

If you have an active subscription, the app will ask you to cancel it before deleting your account. You will need to cancel directly through your app store — we cannot cancel it on your behalf.

iOS users (Apple App Store) Please cancel your subscription via the Apple App Store, as Apple maintains your subscription.
Android users (Google Play Store) Please cancel your subscription via the Google Play Store, as Google maintains your subscription.
Cross-platform subscribers If your subscription was originally set up on a different platform, you will be directed to cancel on that platform (e.g. Apple App Store subscription shown on an Android device, or vice versa).
4

Once your subscription is cancelled (or if you have no active subscription), the app will ask for confirmation of deletion with the prompt: "Are you sure you want to delete your account?" Tap OK to proceed.

5

Select a reason for deletion, then enter your password for final confirmation.

6

A confirmation email will be sent to the email address you used to sign up.

If you delete your account without cancelling your subscription first, you will remain responsible for any active subscription charges. We cannot unsubscribe or delete accounts on your behalf — this must be done through Apple or Google directly.